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Finding a Mental Health Professional

The most important step in treating a mental health condition sometimes feels like a daunting one: finding a mental health professional. A trustworthy and knowledgeable mental health professional will be a valuable ally. It may take a little time and persistence to locate this ally or assemble a team of allies. Following the plan below can increase the chance of finding someone who you feel comfortable working with.


Step 1: Who are you looking for?


There are many different reasons to consult a mental health professional. Are you looking for someone to prescribe medication? Or are you looking primarily for someone to talk to? 


Some people treating a mental health condition have at least two separate professionals, one focusing on medication and the other focusing on emotional or behavioral therapies. Here are some things to think about:

  • If you haven’t talked to a physician yet, you should see one for a physical exam. Many illnesses can cause symptoms similar to mental illness. Even if you don’t think your condition will require medical treatment, tell a doctor about your symptoms and get a diagnosis.

  • If you have a mental health condition that may benefit from medication, you should probably consult a mental health specialist, such as a psychiatrist, rather than relying on a primary care doctor. Primary care doctors are important allies in managing your “big picture” health, but a specialist has had more experience treating conditions like yours.

  • If you’re seeking help with emotions, behaviors and thinking patterns, you might locate a therapist or counselor. Like doctors, therapists and counselors have specialties, so you can find one with knowledge of your specific condition.

  • If you have to wait for an appointment, there are other support resources you can start using in the meantime. Peer support groups, such as those sponsored by NAMI, are available for free. Your local mental health authority may also be able to connect you with licensed peer specialists in your state.

  • If you need assistance with housing and employment, or have multiple health challenges or difficulties affording treatment, would you benefit from having a social worker on your treatment team?



Step 2: Gather Referrals

If you have health insurance, call your insurer’s information number to ask for phone numbers of professionals in your area who accept your insurance plan. It would be wise to get at least three names and numbers, just in case. This is also a good time to ask for clarification of your insurance benefits. Questions you might ask include:

  • Can you make a direct appointment with a psychiatrist or do you need to see a primary care doctor first for a referral?

  • How does your plan cover visits to therapists? Therapy coverage can vary greatly between insurance plans.

  • If you need help with a specific condition such as addiction or an eating disorder, ask for doctors with the subspecialty you need.


If you do not have health insurance, you can go to your nearest community mental health center.

     There are an increasing number of free online tools to find local mental health professionals:



Step 3: Make The Call

If you find you’re reluctant to call, ask a friend or family member to call for you. Make an appointment. If it’s your first time seeking a diagnosis, tell the person on the phone so that they can block out enough time for a good conversation.

If you’re told that new patients have to wait many months for an appointment, it would be wise to make an appointment anyway. Then call the second and third numbers on your list. You can always cancel your first appointment if you find someone who can help you sooner.

Another way to get an appointment sooner is to join the waiting list for cancellations. If another patient cancels at the last minute, you may get an appointment earlier than you expected.

If you feel you can’t wait weeks or months for help, see your primary care doctor as soon as possible to get treatments and support to tie you over until you have your team assembled. 

Step 4: Ask Questions


In your first visit with a doctor or therapist, you’re seeking advice but you’re also “shopping around.” It’s reasonable to ask questions. Be honest about the fact that you’re looking for someone you can work with long-term.

Here are some questions you might want to think about or ask:

  • Do you feel comfortable with this person? The questions a mental health professional asks may make you uncomfortable sometimes, but the person shouldn’t make you uncomfortable. You should feel that this person is on your side.

  • How much education and professional experience does this person have?

  • Has this person worked with people with similar issues? For how long?

  • How will you work together to establish goals and evaluate your progress?

  • What can you expect if you work together? How often will you meet and how hard will it be to get an appointment? Can you call on the telephone or reach out by email in between appointments? What kind of improvements can you expect to see?

  • If you’re concerned about your ability to meet insurance co-pays or deductibles, bring it up now rather than later. Ask if you can pay on a sliding scale or at a discount. Doctors and therapists would like to know ahead of time if these problems might arise, because it’s important to continue treatment without interruption.

Step 5: Build A Relationship

     Sometimes you’ll find that the first person you visit doesn’t “feel right,” or lacks experience with your particular mental health condition. Move on to the next phone number on your list and keep looking.

Remember that you’re recruiting team members who can help you with your treatment long-term. With a little persistence, you’ll find people who will listen to you, take your perspective into consideration, and work with you to improve your sense of well-being.

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